Ratings
Automox
Kandji (MDM)
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Automox
Product Summary
Automox is a cloud-native endpoint management solution that offers automated patch management and configuration of endpoints across multiple OS. Automox provides managed service providers (MSPs) and IT teams visibility of all endpoints. It allows organizations to automate software patch deployment, create custom scripts for Windows, MacOS, and Linux endpoints, and support third-party software.
Use Cases
- Patch management:
Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, MacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java. - Remote monitoring:
The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues. - Automated vulnerability remediation:
Automox can integrate with scanning solutions to detect endpoint vulnerability.
Shortcomings
- Complexity:
Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution. - Device recognition:
Some users have encountered devices incorrectly showing an offline status. This issue requires the device to be manually rebooted to resolve. - Reporting:
Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.
Kandji (MDM)
Product Summary
Kandji is a cloud-native device management solution for Apple-only ecosystems. It is widely used for managing MacBooks, iPads, and iPhones.
Use Cases
- Automated patch management:
Kandji’s Auto Apps library offers common Apple applications ready to deploy and can be set to scan devices automatically to ensure they are updated. - Out-of-the-box configurations:
Kandji offers blueprint configuration templates for deploying applications to a macOS device. - Remote endpoint management:
Technicians get full visibility of all macOS devices, including applications, activity, and logs of remediations for any issues.
Shortcomings
- No support for other OS:
Designed specifically for Apple-only environments, this solution would not be compatible with hybrid set-ups since organizations would have to invest in another solution to support non-Apple devices. - Limited reporting:
Users on G2 have noted that extracting detailed reports can be difficult, and some metrics cannot be extracted. - Rigid licensing:
Kandji’s pricing is inflexible and requires a minimum of a hundred devices for a license, which can make it less cost-effective.
NinjaOne
Why your peers choose us over Automox and Kandji (MDM)
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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