BMC Helix Client Management vs Pulseway

NinjaOne

Ratings

BMC Helix Client Management

Pulseway

Overall

4.1

4.5

4.8

Meets Requirements

8.9

6 responses

8.9

44 responses

9.2

905 responses

Ease of Use

8.1

7 responses

9.2

44 responses

9.3

912 responses

Ease of Setup

5 responses

8.9

36 responses

9.4

804 responses

Ease of Admin

9.3

5 responses

36 responses

9.5

80 responses

Quality of Support

9.5

7 responses

8.5

39 responses

9.4

876 responses

Ease of Doing Business with

5 responses

35 responses

9.6

808 responses

Product Direction (% positive)

7.7

5 responses

8.4

43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy.
Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand.
Set-up:
Getting the platform to run smoothly may take some time.

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Automation:
Users can rely on Pulseway’s automation of repetitive IT tasks for time efficiency.
Real-time Management:
Pulseway provides live visibility of servers, workstations, and network devices from any device.
High Configurability:
Pulseway’s configurable nature allows users to receive notifications for specific events they need to monitor.

Shortcomings

Mac and Linux support:
Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets.
User-friendliness:
Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand.
Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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BMC Helix Client Management vs Pulseway

Ratings

BMC Helix Client Management

Pulseway

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

Pulseway

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

Pulseway

Resources

Company

Contact Info

BMC Helix Client Management vs Pulseway

Ratings

BMC Helix Client Management

Pulseway

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

Pulseway

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

Pulseway

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