Ratings
BMC Helix Client Management
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
BMC Helix Client Management
Product Summary
With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.
Use Cases
- Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy. - Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets. - Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.
Shortcomings
- Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool. - User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand. - Set-up:
Getting the platform to run smoothly may take some time.
SolarWinds Dameware
Product Summary
Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.
Use Cases
- Remote access:
Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them. - Endpoint monitoring:
Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues. - Remote support:
Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.
Shortcomings
- Difficult setup:
Initial setup of SolarWinds Dameware can be difficult, according to reviews. Users also say that some technical expertise is needed to use the platform. - Remote connection issues:
DNS conflicts can lead technicians to connect to the wrong device. - Graphics issues:
Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.
NinjaOne
Why your peers choose us over BMC Helix Client Management and SolarWinds Dameware
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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