Connectwise Automate vs Jamf

NinjaOne

Ratings

Connectwise Automate

Jamf

Overall

4.1

4.7

4.8

Meets Requirements

8.4

98 responses

9.2

1,198 responses

9.2

905 responses

Ease of Use

7.2

99 responses

8.8

1,219 responses

9.3

912 responses

Ease of Setup

6.2

61 responses

8.3

1,120 responses

9.4

804 responses

Ease of Admin

7.1

61 responses

8.8

1,169 responses

9.5

80 responses

Quality of Support

7.4

93 responses

1,176 responses

9.4

876 responses

Ease of Doing Business with

8.8

495 responses

9.3

1,151 responses

9.6

808 responses

Product Direction (% positive)

6.9

97 responses

9.3

1,169 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
Automation:
Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.

Jamf

Product Summary

Jamf is an Apple device management and security platform with zero-touch deployment, inventory management, identity and access management, and endpoint protection. IT pros use it to manage the entire lifecycle of their Apple devices.

Use Cases

Device and app management:
Jamf helps you automatically deploy patches from the Mac App Store to your managed Apple devices.
Threat detection:
Jamf regularly scans your IT network and immediately notifies assigned IT technicians of possible vulnerabilities.
Visibility:
Jamf offers end-to-end visibility into your IT network so that you can gather actionable, context-rich telemetry.

Shortcomings

Customer support:
According to reviews, Jamfs customer support can take a while to respond to tickets.
Learning curve:
Less experienced users may have a harder time understanding the various features and functions of Jamf.
Software updates:
Jamf could improve how well it allows users to manage and configure their updates.

NinjaOne

Why your peers choose us over Connectwise Automate and Jamf

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Connectwise Automate vs Jamf

Ratings

Connectwise Automate

Jamf

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Connectwise Automate

Product Summary

Use Cases

Shortcomings

Jamf

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Connectwise Automate and Jamf

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Connectwise Automate

Jamf

Resources

Company

Contact Info

Connectwise Automate vs Jamf

Ratings

Connectwise Automate

Jamf

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Connectwise Automate

Product Summary

Use Cases

Shortcomings

Jamf

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Connectwise Automate and Jamf

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Connectwise Automate

Jamf

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