Datto vs IT Glue

NinjaOne

Ratings

Datto

IT Glue

Overall

4.5

4.6

4.8

Meets Requirements

8.9

45 responses

236 responses

9.2

905 responses

Ease of Use

7.2

172 responses

243 responses

9.3

912 responses

Ease of Setup

7.8

32 responses

8.5

162 responses

9.4

804 responses

Ease of Admin

8.2

33 responses

8.8

178 responses

9.5

80 responses

Quality of Support

8.2

42 responses

8.6

195 responses

9.4

876 responses

Ease of Doing Business with

8.5

31 responses

8.8

171 responses

9.6

808 responses

Product Direction (% positive)

9.7

39 responses

8.8

241 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access.
IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR.
PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.

Shortcomings

Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.

Shortcomings

Interface design issues:
IT Glue reviews find that the user interface is not intuitive, and certain actions are hidden behind a dropdown. The platform also lacks customization options that could otherwise help streamline workflows.
Integration Issues:
Getting the data flowing on integrations is time-consuming.
Inferior Search Functionality:
It could improve its search feature, especially when it comes to finding where information is stored and conducting archival searches.
No Free Trial:
IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.

NinjaOne

Why your peers choose us over Datto and IT Glue

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Datto vs IT Glue

Ratings

Datto

IT Glue

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Datto

Product Summary

Use Cases

Shortcomings

IT Glue

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Datto and IT Glue

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Datto

IT Glue

Resources

Company

Contact Info

Datto vs IT Glue

Ratings

Datto

IT Glue

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Datto

Product Summary

Use Cases

Shortcomings

IT Glue

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Datto and IT Glue

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Datto

IT Glue

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