Ratings
Datto
Jamf
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users. - Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket. - Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.
Jamf
Product Summary
Jamf is an Apple device management and security platform with zero-touch deployment, inventory management, identity and access management, and endpoint protection. IT pros use it to manage the entire lifecycle of their Apple devices.
Use Cases
- Device and app management:
Jamf helps you automatically deploy patches from the Mac App Store to your managed Apple devices. - Threat detection:
Jamf regularly scans your IT network and immediately notifies assigned IT technicians of possible vulnerabilities. - Visibility:
Jamf offers end-to-end visibility into your IT network so that you can gather actionable, context-rich telemetry.
Shortcomings
- Customer support:
According to reviews, JamfÂ’s customer support can take a while to respond to tickets. - Learning curve:
Less experienced users may have a harder time understanding the various features and functions of Jamf. - Software updates:
Jamf could improve how well it allows users to manage and configure their updates.
NinjaOne
Why your peers choose us over Datto and Jamf
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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