Device42 vs LogMeIn

NinjaOne

Ratings

Device42

LogMeIn

Overall

4.7

4.6

4.8

Meets Requirements

37 responses

9.4

132 responses

9.2

905 responses

Ease of Use

8.9

37 responses

9.3

132 responses

9.3

912 responses

Ease of Setup

8.6

33 responses

9.4

68 responses

9.4

804 responses

Ease of Admin

8.8

33 responses

9.1

68 responses

9.5

80 responses

Quality of Support

9.6

36 responses

116 responses

9.4

876 responses

Ease of Doing Business with

9.5

32 responses

9.1

65 responses

9.6

808 responses

Product Direction (% positive)

9.4

36 responses

8.4

123 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Device42

Product Summary

Device42 is a full-stack agentless discovery and dependency mapping platform for hybrid IT. It is also an IT asset management platform built for complex IT environments, unifying IT visibility across data centers and clouds.

Use Cases

Customer support:
Device42 users acknowledge the platforms customer support. Their support team responds to issues and listens to feedback.
Installation:
Users pointed out that Device42 is simple to install and deploy. Device42s installation offers minimal complexity, streamlining the whole deployment process.
RESTful API:
Device42 features a RESTful API, which promotes extensive and flexible integration capabilities. This API enables Device42 to integrate seamlessly with internal systems and other platforms, enhancing its utility.

Shortcomings

User interface:
Some users have raised issues with Device42s user interface, which they say is complex and a bit cumbersome when manually editing switch ports. It can affect the overall user experience and sometimes hinder workflow efficiency for IT administrators.
Documentation:
Device42s documentation could use some improvement and updating. Users specifically pointed out the need for improvements to the documentation of the user interface, reporting, and the software’s main uses.
Limited Large-Scale Visualization:
Some platform users desire better visualization and holistic views of physical interconnections on a larger scale. This limitation affects users who need broader overviews of their network infrastructure?.

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.

NinjaOne

Why your peers choose us over Device42 and LogMeIn

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Device42 vs LogMeIn

Ratings

Device42

LogMeIn

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Device42

Product Summary

Use Cases

Shortcomings

LogMeIn

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Device42 and LogMeIn

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Device42

LogMeIn

Resources

Company

Contact Info

Device42 vs LogMeIn

Ratings

Device42

LogMeIn

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Device42

Product Summary

Use Cases

Shortcomings

LogMeIn

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Device42 and LogMeIn

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Device42

LogMeIn

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