Ratings
Device42
N-able N-sight
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Device42
Product Summary
Device42 is a full-stack agentless discovery and dependency mapping platform for hybrid IT. It is also an IT asset management platform built for complex IT environments, unifying IT visibility across data centers and clouds.
Use Cases
- Customer support:
Device42 users acknowledge the platformÂ’s customer support. Their support team responds to issues and listens to feedback. - Installation:
Users pointed out that Device42 is simple to install and deploy. Device42Â’s installation offers minimal complexity, streamlining the whole deployment process. - RESTful API:
Device42 features a RESTful API, which promotes extensive and flexible integration capabilities. This API enables Device42 to integrate seamlessly with internal systems and other platforms, enhancing its utility.
Shortcomings
- User interface:
Some users have raised issues with Device42Â’s user interface, which they say is complex and a bit cumbersome when manually editing switch ports. It can affect the overall user experience and sometimes hinder workflow efficiency for IT administrators. - Documentation:
Device42Â’s documentation could use some improvement and updating. Users specifically pointed out the need for improvements to the documentation of the user interface, reporting, and the software’s main uses. - Limited Large-Scale Visualization:
Some platform users desire better visualization and holistic views of physical interconnections on a larger scale. This limitation affects users who need broader overviews of their network infrastructure?.
N-able N-sight
Product Summary
N-able N-sight is a remote monitoring and management solution that provides endpoint management, remote access, and ticketing tools to improve IT management. MSPs and IT professionals remotely monitor and manage devices,complex networks, and their IT infrastructures using N-sight. N-able’s services are designed to manage and secure small- and mid-size enterprises, simplifying physical, hybrid, and cloud environments with a secure platform.
Use Cases
- Remote support:
This feature can enable IT technicians or support personnel to access and control devices or systems remotely for troubleshooting, maintenance, and assistance purposes: - Remote tasks feature:
IT administrators can remotely execute various tasks on computers or devices within a network. It automates routine maintenance, deploys software updates, and manages configurations across multiple endpoints. - Automation:
N-sight provides IT automation features and preconfigured scripts, enabling IT professionals to streamline workflows and boost efficiency.
Shortcomings
- Customer support:
Some users have stated that N-able’s customer support could be further improved, including offering more comprehensive online guides. - Delayed actions:
Scripts & patches take some time to deploy, and it can be hard to troubleshoot and ensure the success of actions taken. - Alerts:
Customers complain that N-able generates a lot of false alerts, which require manual validation by technicians.
NinjaOne
Why your peers choose us over Device42 and N-able N-sight
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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