Ratings
Device42
SureMDM
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Device42
Product Summary
Device42 is a full-stack agentless discovery and dependency mapping platform for hybrid IT. It is also an IT asset management platform built for complex IT environments, unifying IT visibility across data centers and clouds.
Use Cases
- Customer support:
Device42 users acknowledge the platformÂ’s customer support. Their support team responds to issues and listens to feedback. - Installation:
Users pointed out that Device42 is simple to install and deploy. Device42Â’s installation offers minimal complexity, streamlining the whole deployment process. - RESTful API:
Device42 features a RESTful API, which promotes extensive and flexible integration capabilities. This API enables Device42 to integrate seamlessly with internal systems and other platforms, enhancing its utility.
Shortcomings
- User interface:
Some users have raised issues with Device42Â’s user interface, which they say is complex and a bit cumbersome when manually editing switch ports. It can affect the overall user experience and sometimes hinder workflow efficiency for IT administrators. - Documentation:
Device42Â’s documentation could use some improvement and updating. Users specifically pointed out the need for improvements to the documentation of the user interface, reporting, and the software’s main uses. - Limited Large-Scale Visualization:
Some platform users desire better visualization and holistic views of physical interconnections on a larger scale. This limitation affects users who need broader overviews of their network infrastructure?.
SureMDM
Product Summary
SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizationsÂ’ mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.
Use Cases
- Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices. - Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues. - Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need
Shortcomings
- Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll. - Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platformÂ’s features and configurations. - Long device tracking intervals:
SureMDMÂ’s mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.
NinjaOne
Why your peers choose us over Device42 and SureMDM
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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