Esper vs LogicMonitor

NinjaOne

Ratings

Esper

LogicMonitor

Overall

4.5

4.8

Meets Requirements

8.9

150 responses

9.1

217 responses

9.2

905 responses

Ease of Use

152 responses

8.7

224 responses

9.3

912 responses

Ease of Setup

8.7

111 responses

8.7

179 responses

9.4

804 responses

Ease of Admin

111 responses

8.7

182 responses

9.5

80 responses

Quality of Support

138 responses

9.1

355 responses

9.4

876 responses

Ease of Doing Business with

9.2

102 responses

9.1

264 responses

9.6

808 responses

Product Direction (% positive)

8.9

138 responses

9.2

210 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

Centralized device management:
Esper provides MDM capabilities from a single dashboard.
Remote diagnostics:
Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
Compliance enforcement:
Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

Remote access:
Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
Platform compatibility:
According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
Reporting capabilities:
Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

LogicMonitor

Riepilogo del prodotto

LogicMonitor è una piattaforma di monitoraggio nativa nel cloud e basata su SaaS in grado di consolidare diversi strumenti di monitoraggio. Consente agli MSP e agli amministratori IT di utilizzare un unico hub per monitorare l’infrastruttura IT di un’organizzazione. Consente di raccogliere dati facilmente, di fornire preziose informazioni sulle prestazioni dei dispositivi o dei server e di avvisare i tecnici di eventuali anomalie riscontrate, in modo che possano risolvere i problemi.

Casi d’uso

Monitoraggio remoto:
LogicMonitor raccoglie dati e fornisce visibilità sui dispositivi endpoint e sulle reti da remoto.
Dati personalizzati:
Gli utenti possono creare set di dati personalizzati o semplicemente utilizzare un modello per estrarre i dati da endpoint e reti.
Sicurezza dell’infrastruttura IT:
LogicMonitor utilizza strumenti analitici e diagnostici per identificare eventuali problemi relativi a reti, server e applicazioni e offrire soluzioni per la risoluzione dei problemi.

Punti deboli

Tariffe:
Gli utenti hanno riferito che le tariffe elevate sono un fattore che li spinge a prendere in considerazione altri concorrenti.
Interfaccia utente:
Molti utenti hanno affermato che LogicMonitor presenta una scarsa personalizzazione dell’interfaccia e che le limitate opzioni di filtraggio dell’interfaccia rendono difficile la navigazione.
Impostazione difficile:
LogicMonitor è dotato di molte funzionalità, il che comporta una curva di apprendimento ripida e può richiedere più tempo e risorse per mettere i professionisti IT a proprio agio con la piattaforma.

NinjaOne

Why your peers choose us over Esper and LogicMonitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."