Esper vs Pulseway

NinjaOne

Ratings

Esper

Pulseway

Overall

4.5

4.8

Meets Requirements

8.9

150 responses

8.9

44 responses

9.2

905 responses

Ease of Use

152 responses

9.2

44 responses

9.3

912 responses

Ease of Setup

8.7

111 responses

8.9

36 responses

9.4

804 responses

Ease of Admin

111 responses

36 responses

9.5

80 responses

Quality of Support

138 responses

8.5

39 responses

9.4

876 responses

Ease of Doing Business with

9.2

102 responses

35 responses

9.6

808 responses

Product Direction (% positive)

8.9

138 responses

8.4

43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

Centralized device management:
Esper provides MDM capabilities from a single dashboard.
Remote diagnostics:
Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
Compliance enforcement:
Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

Remote access:
Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
Platform compatibility:
According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
Reporting capabilities:
Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

Pulseway

Riepilogo del prodotto

Pulseway è una piattaforma di monitoraggio e gestione remota (RMM) che fornisce in tempo reale ai team IT e agli MSP dati su dispositivi, server, macchine virtuali e reti. I tecnici possono utilizzare l’automazione di Pulseway per distribuire aggiornamenti regolari delle patch, flussi di lavoro di risoluzione automatica a più livelli e generare report personalizzati. Il controllo e il rimedio da remoto semplificano la risoluzione di qualsiasi problema.

Casi d’uso

Automazione:
Gli utenti possono affidarsi all’automazione delle attività IT ripetitive di Pulseway per ottenere efficienza in termini di tempo.
Gestione in tempo reale:
Pulseway offre visibilità in tempo reale di server, workstation e dispositivi di rete da qualsiasi dispositivo.
Alta configurabilità:
La natura configurabile di Pulseway consente agli utenti di ricevere notifiche per eventi specifici da monitorare.

Punti deboli

Supporto per Mac e Linux:
Alcuni utenti di G2 hanno dichiarato che Pulseway potrebbe migliorare il supporto per Mac e Linux, in particolare per quanto riguarda la velocità e l’accuratezza delle risposte alle richieste o ai ticket IT.
Facilità d’uso:
Pulseway potrebbe essere più facile da usare, soprattutto per i tecnici IT alle prime armi. Secondo alcuni utenti di G2, l’interfaccia utente di Pulseway non è intuitiva come ci si aspettava e può richiedere un po’ di tempo per essere compresa.
Prestazioni: Alcuni utenti di G2 sostengono che Pulseway potrebbe migliorare le prestazioni dei suoi strumenti di accesso remoto. In particolare, gli utenti hanno notato che la piattaforma può rallentare durante l’accesso remoto a un dispositivo.

NinjaOne

Why your peers choose us over Esper and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."