Esper vs SysAid

NinjaOne

Ratings

Esper

SysAid

Overall

4.5

4.8

Meets Requirements

8.9

150 responses

8.9

523 responses

9.2

905 responses

Ease of Use

152 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

8.7

111 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

111 responses

8.7

463 responses

9.5

80 responses

Quality of Support

138 responses

518 responses

9.4

876 responses

Ease of Doing Business with

9.2

102 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

8.9

138 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

Centralized device management:
Esper provides MDM capabilities from a single dashboard.
Remote diagnostics:
Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
Compliance enforcement:
Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

Remote access:
Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
Platform compatibility:
According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
Reporting capabilities:
Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

SysAid

Riepilogo del prodotto

SysAid è una piattaforma di help desk basata sul cloud che fornisce visibilità e controllo sulle operazioni di servizio IT. Questa soluzione si concentra sull’automazione e sulle funzionalità di ticketing per aiutare le organizzazioni a generare, organizzare e assegnare ticket e risolvere i problemi.

Casi d’uso

Automazione del supporto IT:
Grazie all’automazione di SysAid, i tecnici possono ottimizzare le attività ripetitive, consentendo ai team di assistenza IT di dedicarsi a compiti più complessi e strategici.
Sistema di ticketing:
Il sistema di ticketing di SysAid dispone di un portale self-service per l’invio dei ticket e semplifica il processo di assegnazione, tracciamento, ordinamento e monitoraggio dei ticket.
Inventario delle risorse:
SysAid offre visibilità su tutte le risorse IT, consentendo ai tecnici di tenere traccia di tutti gli hardware e software di un ambiente IT.

Punti deboli

Accesso remoto:
SysAid offre TeamViewer incorporato per l’accesso remoto, il che limita le opzioni per i team di supporto IT.
Interfaccia utente:
Le recensioni su G2 affermano che l’interfaccia è poco intuitiva. Inoltre, la progettazione è diversa da una pagina all’altra, con il risultato di un’esperienza d’uso disarticolata.
Configurazione iniziale:
SysAid ha una curva di apprendimento ripida che richiede più tempo e risorse per essere operativo.

NinjaOne

Why your peers choose us over Esper and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Esper vs SysAid

Ratings

Esper

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Esper

Product Summary

Use Cases

Shortcomings

SysAid

Riepilogo del prodotto

Casi d’uso

Punti deboli

NinjaOne

Why your peers choose us over Esper and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Esper

SysAid

Resources

Company

Contact Info