Ratings
GoTo Resolve
Moki Total Control
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
GoTo Resolve
Product Summary
GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
Moki Total Control
Product Summary
Moki Total Control is a mobile device management (MDM) solution that streamlines the deployment and management of mobile devices. Designed primarily for customer-facing iOS, Android, and BrightSign devices, Moki Total Control specializes in MDM kiosk management.
Use Cases
- MDM kiosk management:
Moki Total Control allows users to transform their mobile devices into kiosks with remote management and customized software deployment. - Customization:
Robust customization options allow users to tailor applications and interfaces to create their desired user experiences. - Automated alerts:
With Moki Total Control, IT teams can set up triggers and automatically receive notifications whenever a specific event, misuse, or lack of activity occurs.
Shortcomings
- Mobile-only:
Moki Total Control does not support Windows, macOS, or Linux devices, necessitating a second solution to manage nonmobile devices. - Limited documentation:
Reviews find that the documentation needs more frequent updates and that answers to some questions are missing. - Unintuitive interface:
Moki Total Control reviews have stated that the UI could be more streamlined, as it is difficult to navigate.
NinjaOne
Why your peers choose us over GoTo Resolve and Moki Total Control
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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