Goverlan vs SysAid

NinjaOne

Ratings

Goverlan

SysAid

Overall

4.5

4.8

Meets Requirements

288 responses

8.9

523 responses

9.2

905 responses

Ease of Use

8.9

288 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

8.9

230 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

8.9

233 responses

8.7

463 responses

9.5

80 responses

Quality of Support

8.9

251 responses

518 responses

9.4

876 responses

Ease of Doing Business with

217 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

8.8

289 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Goverlan

Product Summary

Goverlan is an EasyVista company that offers remote management solutions for IT teams and MSPs. Now known as EV Reach, Goverlan enables IT professionals to improve customer support with remote access, infrastructure monitoring, and process automation. Users also gain access to Goverlan’s administration and diagnostics tools, which allow for behind-the-scenes monitoring and control over devices.

Use Cases

Remote access:
Quickly access and troubleshoot endpoints from any location with secure remote support.
IT process automation:
Automate endpoint tasks or Active Directory objects to streamline workflows.
Reporting & administration:
Gain insight and control over your devices and IT environment with comprehensive reports and administration features.

Shortcomings

Complicated UI:
User interface is difficult to navigate, which leads to issues using the software.
Stability issues:
Software can freeze, crash, or other stability issues frequently arise, requiring a system restart to fix.
Limited compatibility:
Software does not support widely-used operating systems, such as Linux, and many features are only available for 64-bit systems.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over Goverlan and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Goverlan vs SysAid

Ratings

Goverlan

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Goverlan

Product Summary

Use Cases

Shortcomings

SysAid

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Goverlan and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Goverlan

SysAid

Resources

Company

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