Ratings
IBM Security MaaS360
N-able N-sight
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
IBM Security MaaS360
Product Summary
IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.
Use Cases
- Mobile device management (MDM):
MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features. - IT automation:
Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout. - Patch management:
MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.
Shortcomings
- Notifications:
Some users have reported MaaS360’s inconsistencies in delivering critical notifications which can potentially lead to delays in receiving important updates. - Complex interface and set-up:
Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities. - Customer support:
Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.
N-able N-sight
Product Summary
N-able N-sight is a remote monitoring and management solution that provides endpoint management, remote access, and ticketing tools to improve IT management. MSPs and IT professionals remotely monitor and manage devices,complex networks, and their IT infrastructures using N-sight. N-able’s services are designed to manage and secure small- and mid-size enterprises, simplifying physical, hybrid, and cloud environments with a secure platform.
Use Cases
- Remote support:
This feature can enable IT technicians or support personnel to access and control devices or systems remotely for troubleshooting, maintenance, and assistance purposes: - Remote tasks feature:
IT administrators can remotely execute various tasks on computers or devices within a network. It automates routine maintenance, deploys software updates, and manages configurations across multiple endpoints. - Automation:
N-sight provides IT automation features and preconfigured scripts, enabling IT professionals to streamline workflows and boost efficiency.
Shortcomings
- Customer support:
Some users have stated that N-able’s customer support could be further improved, including offering more comprehensive online guides. - Delayed actions:
Scripts & patches take some time to deploy, and it can be hard to troubleshoot and ensure the success of actions taken. - Alerts:
Customers complain that N-able generates a lot of false alerts, which require manual validation by technicians.
NinjaOne
Why your peers choose us over IBM Security MaaS360 and N-able N-sight
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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