ITarian vs SureMDM

NinjaOne

Ratings

ITarian

SureMDM

Overall

4.0

4.7

4.8

Meets Requirements

8.1

9 responses

40 responses

9.2

905 responses

Ease of Use

8.7

9 responses

8.8

42 responses

9.3

912 responses

Ease of Setup

8.8

8 responses

8.6

37 responses

9.4

804 responses

Ease of Admin

8.8

8 responses

36 responses

9.5

80 responses

Quality of Support

8 responses

8.9

40 responses

9.4

876 responses

Ease of Doing Business with

9.2

6 responses

8.9

37 responses

9.6

808 responses

Product Direction (% positive)

6.7

7 responses

9.7

40 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

ITarian

Product Summary

ITarian is an integrated remote monitoring and management (RMM) software solution that offers ticketing, mobile device management, and endpoint security in a single platform. Its RMM is designed to help MSPs proactively monitor and manage their clients’ endpoint devices.

Use Cases

Continuous monitoring:
ITarian gives you a bird’s-eye view of your entire IT network, helping you monitor the health and performance of endpoint devices.
Automated maintenance:
ITarian leverages automation for routine tasks, such as software updates and patch management.
Alerting:
ITarian immediately notifies your IT technicians about any system irregularities or potential vulnerabilities.

Shortcomings

Complex setup:
According to G2 reviews, the initial configuration of ITarian can be difficult and require more time and expertise.
Not many out-of-the-box features:
The basic ITarian software may not offer the necessary features required by some IT pros, requiring them to pay more for add-ons.
Support:
The support at ITarian could improve its first-response time, especially for critical technical issues.

SureMDM

Product Summary

SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.

Use Cases

Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices.
Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues.
Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need

Shortcomings

Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll.
Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platforms features and configurations.
Long device tracking intervals:
SureMDMs mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.

NinjaOne

Why your peers choose us over ITarian and SureMDM

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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ITarian vs SureMDM

Ratings

ITarian

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

ITarian

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over ITarian and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

ITarian

SureMDM

Resources

Company

Contact Info

ITarian vs SureMDM

Ratings

ITarian

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

ITarian

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over ITarian and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

ITarian

SureMDM

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