Ratings
ITarian
Tanium
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
ITarian
Product Summary
ITarian is an integrated remote monitoring and management (RMM) software solution that offers ticketing, mobile device management, and endpoint security in a single platform. Its RMM is designed to help MSPs proactively monitor and manage their clients’ endpoint devices.
Use Cases
- Continuous monitoring:
ITarian gives you a bird’s-eye view of your entire IT network, helping you monitor the health and performance of endpoint devices. - Automated maintenance:
ITarian leverages automation for routine tasks, such as software updates and patch management. - Alerting:
ITarian immediately notifies your IT technicians about any system irregularities or potential vulnerabilities.
Shortcomings
- Complex setup:
According to G2 reviews, the initial configuration of ITarian can be difficult and require more time and expertise. - Not many out-of-the-box features:
The basic ITarian software may not offer the necessary features required by some IT pros, requiring them to pay more for add-ons. - Support:
The support at ITarian could improve its first-response time, especially for critical technical issues.
Tanium
Product Summary
Tanium is a cloud-based cybersecurity and endpoint management platform that provides real-time data on endpoint devices and network security. Its incident report features allow technicians to detect and diagnose threats and incidents. IT Teams and MSPs can utilize Tanium’s automation to update endpoints and speed up remote resolutions to any issues.
Use Cases
- Endpoint Management:
Tanium provides visibility of all endpoints from a single platform. Technicians can configure new endpoints from this hub and deploy applications to them. - Automation:
Tanium’s automation capabilities streamline data protection processes, ensuring continuous protection with minimal manual intervention. - Compliance management:
This solution can automatically scan devices and networks for lapses in compliance and push out patches, OS updates, and third-party software to keep endpoints updated and secure.
Shortcomings
- Patching:
Some users have reported challenges with Tanium’s patching feature, which can sometimes lead to unintended server downtime. - Steep learning curve:
It takes a significant amount of time to learn all the queries, which can be difficult for new users to get familiar with. - High system resource usage:
Tanium consumes a high volume of device resources, which can drive up CPU usage and affect device performance.
NinjaOne
Why your peers choose us over ITarian and Tanium
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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