Ivanti vs SysAid

NinjaOne

Ratings

Ivanti

SysAid

Overall

4.2

4.5

4.8

Meets Requirements

8.4

115 responses

8.9

523 responses

9.2

905 responses

Ease of Use

7.5

115 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

6.9

85 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

83 responses

8.7

463 responses

9.5

80 responses

Quality of Support

114 responses

518 responses

9.4

876 responses

Ease of Doing Business with

8.4

84 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

7.6

113 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Ivanti

Product Summary

Ivanti is an IT management and security business that provides software solutions for endpoint management, asset management, network security, and remote support. Offering features such as patching, monitoring, and inventory management, Ivanti enhances support capabilities and responsiveness to security threats. Users also appreciate its ability to deploy software and troubleshoot issues efficiently and remotely across multiple locations.

Use Cases

Patch management:
Ivanti offers patch management capabilities for both Microsoft and third-party applications.
Software deployment:
The software provides multiple avenues for distributing software, enabling users to build and deploy packages across endpoints.
Endpoint management & device inventory:
Ivanti can manage endpoints and collect inventory data, allowing for the management of software and providing insights into endpoint devices.
Remote control:
Ivanti’s remote control capabilities enable troubleshooting and assistance for end-users.

Shortcomings

Documentation and support:
Finding adequate support and documentation for the product is difficult. While employees are willing to assist with various aspects of the product, comprehensive documentation is lacking, especially for smaller add-ons to the main suites.
User interface:
According to Ivanti reviews, the platform has a complex interface that can make it challenging to navigate, impacting efficiency.
Time-consuming customization:
While users are able to customize Ivanti for their IT environments, customization processes are time-consuming and often create bugs and other issues.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over Ivanti and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Ivanti vs SysAid

Ratings

Ivanti

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Ivanti

Product Summary

Use Cases

Shortcomings

SysAid

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Ivanti and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Ivanti

SysAid

Resources

Company

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