Jamf vs SureMDM

NinjaOne

Ratings

Jamf

SureMDM

Overall

4.7

4.8

Meets Requirements

9.2

1,198 responses

40 responses

9.2

905 responses

Ease of Use

8.8

1,219 responses

8.8

42 responses

9.3

912 responses

Ease of Setup

8.3

1,120 responses

8.6

37 responses

9.4

804 responses

Ease of Admin

8.8

1,169 responses

36 responses

9.5

80 responses

Quality of Support

1,176 responses

8.9

40 responses

9.4

876 responses

Ease of Doing Business with

9.3

1,151 responses

8.9

37 responses

9.6

808 responses

Product Direction (% positive)

9.3

1,169 responses

9.7

40 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Jamf

Product Summary

Jamf is an Apple device management and security platform with zero-touch deployment, inventory management, identity and access management, and endpoint protection. IT pros use it to manage the entire lifecycle of their Apple devices.

Use Cases

Device and app management:
Jamf helps you automatically deploy patches from the Mac App Store to your managed Apple devices.
Threat detection:
Jamf regularly scans your IT network and immediately notifies assigned IT technicians of possible vulnerabilities.
Visibility:
Jamf offers end-to-end visibility into your IT network so that you can gather actionable, context-rich telemetry.

Shortcomings

Customer support:
According to reviews, Jamfs customer support can take a while to respond to tickets.
Learning curve:
Less experienced users may have a harder time understanding the various features and functions of Jamf.
Software updates:
Jamf could improve how well it allows users to manage and configure their updates.

SureMDM

Product Summary

SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.

Use Cases

Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices.
Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues.
Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need

Shortcomings

Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll.
Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platforms features and configurations.
Long device tracking intervals:
SureMDMs mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.

NinjaOne

Why your peers choose us over Jamf and SureMDM

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Jamf vs SureMDM

Ratings

Jamf

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Jamf

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Jamf and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Jamf

SureMDM

Resources

Company

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