JumpCloud vs LogMeIn

NinjaOne

Ratings

JumpCloud

LogMeIn

Overall

4.5

4.6

4.8

Meets Requirements

8.8

1,810 responses

9.4

132 responses

9.2

905 responses

Ease of Use

1,828 responses

9.3

132 responses

9.3

912 responses

Ease of Setup

8.8

1,623 responses

9.4

68 responses

9.4

804 responses

Ease of Admin

1,649 responses

9.1

68 responses

9.5

80 responses

Quality of Support

8.8

1,627 responses

116 responses

9.4

876 responses

Ease of Doing Business with

9.1

1,544 responses

9.1

65 responses

9.6

808 responses

Product Direction (% positive)

9.3

1,719 responses

8.4

123 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

JumpCloud

Product Summary

JumpCloud is a cloud-based, unified identity and device access management platform that allows IT teams to easily manage their Windows, macOS, Linux, iOS, iPad, and Android devices in one platform. Users may also enforce and patch systems remotely and seamlessly.

Use Cases

Device management:
JumpCloud helps you monitor and manage multiple endpoint devices across different operating systems.
Patch management:
Its platform secures your IT network with its automatic patching.
Integrations:
JumpCloud integrates with several business applications.

Shortcomings

Unembellished solution:
Many G2 users have stated that they would like JumpCloud to expand its endpoint management features.
User interface:
JumpCloud could enhance its user interface so that its easier to navigate and understand.
Flexibility:
According to G2 users, JumpCloud is not as flexible and cannot be customized as easily as other tools in the market.

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.

NinjaOne

Why your peers choose us over JumpCloud and LogMeIn

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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JumpCloud vs LogMeIn

Ratings

JumpCloud

LogMeIn

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

JumpCloud

Product Summary

Use Cases

Shortcomings

LogMeIn

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over JumpCloud and LogMeIn

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

JumpCloud

LogMeIn

Resources

Company

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