JumpCloud vs Matrix42

NinjaOne

Ratings

JumpCloud

Matrix42

Overall

4.5

4.3

4.8

Meets Requirements

8.8

1,810 responses

N/A

9.2

905 responses

Ease of Use

1,828 responses

N/A

9.3

912 responses

Ease of Setup

8.8

1,623 responses

N/A

9.4

804 responses

Ease of Admin

1,649 responses

N/A

9.5

80 responses

Quality of Support

8.8

1,627 responses

N/A

9.4

876 responses

Ease of Doing Business with

9.1

1,544 responses

N/A

9.6

808 responses

Product Direction (% positive)

9.3

1,719 responses

N/A

9.8

897 responses

Based on G2 Spring 2024

Competitors

JumpCloud

Product Summary

JumpCloud is a cloud-based, unified identity and device access management platform that allows IT teams to easily manage their Windows, macOS, Linux, iOS, iPad, and Android devices in one platform. Users may also enforce and patch systems remotely and seamlessly.

Use Cases

Device management:
JumpCloud helps you monitor and manage multiple endpoint devices across different operating systems.
Patch management:
Its platform secures your IT network with its automatic patching.
Integrations:
JumpCloud integrates with several business applications.

Shortcomings

Unembellished solution:
Many G2 users have stated that they would like JumpCloud to expand its endpoint management features.
User interface:
JumpCloud could enhance its user interface so that its easier to navigate and understand.
Flexibility:
According to G2 users, JumpCloud is not as flexible and cannot be customized as easily as other tools in the market.

Matrix42

Product Summary

Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.

Use Cases

IT service management:
Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly.
IT asset management:
Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near.
Software asset management:
Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.

Shortcomings

Reporting:
Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information.
Third-party integrations:
Matrix42 cannot integrate with many third-party business applications.
Clunky deployment:
Matrix42 may take some time to deploy and implement.

NinjaOne

Why your peers choose us over JumpCloud and Matrix42

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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JumpCloud vs Matrix42

Ratings

JumpCloud

Matrix42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

JumpCloud

Product Summary

Use Cases

Shortcomings

Matrix42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over JumpCloud and Matrix42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

JumpCloud

Matrix42

Resources

Company

Contact Info