Ratings
Kace
SuperOps
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Kace
Product Summary
KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.
Use Cases
- Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems. - Ease of use:
KACE’s interface is straightforward and easy to use. - Windows support:
Does a good job managing and supporting Windows machines.
Shortcomings
- macOS support:
Some users report that KACE falls short regarding Mac management. - Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users. - Ticketing:
Users find filtering and finding tickets in the tool is difficult.
SuperOps
Product Summary
SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.
Use Cases
- Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards. - IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS. - IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.
Shortcomings
- Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have. - Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy. - Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.
NinjaOne
Why your peers choose us over Kace and SuperOps
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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