Kace vs SuperOps

NinjaOne

Ratings

Kace

SuperOps

Overall

4.1

4.6

4.8

Meets Requirements

8.7

81 responses

8.9

107 responses

9.2

905 responses

Ease of Use

7.9

81 responses

9.1

109 responses

9.3

912 responses

Ease of Setup

7.6

69 responses

9.1

94 responses

9.4

804 responses

Ease of Admin

8.2

71 responses

94 responses

9.5

80 responses

Quality of Support

8.1

75 responses

9.6

106 responses

9.4

876 responses

Ease of Doing Business with

8.3

68 responses

9.4

94 responses

9.6

808 responses

Product Direction (% positive)

7.5

79 responses

9.9

107 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
Ease of use:
KACE’s interface is straightforward and easy to use.
Windows support:
Does a good job managing and supporting Windows machines.

Shortcomings

macOS support:
Some users report that KACE falls short regarding Mac management.
Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users.
Ticketing:
Users find filtering and finding tickets in the tool is difficult.

SuperOps

Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Shortcomings

Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy.
Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.

NinjaOne

Why your peers choose us over Kace and SuperOps

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Kace vs SuperOps

Ratings

Kace

SuperOps

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Kace

Product Summary

Use Cases

Shortcomings

SuperOps

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Kace and SuperOps

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Kace

SuperOps

Resources

Company

Contact Info