Ratings
Kaseya VSA
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Kaseya VSA
Product Summary
Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.
Use Cases
- Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity. - Patch deployment:
Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless. - Automation:
Technicians can create their own scripts or access a script library.
Shortcomings
- Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support. - Missing features:
Some G2 users have said that Kaseya does not offer many out-of-the-box features. - Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.
SolarWinds Dameware
Riepilogo del prodotto
Dameware Remote Everywhere offre strumenti di assistenza remota cloud-native che consentono ai professionisti IT e ai fornitori di servizi gestiti (MSP) di monitorare gli endpoint remoti e di risolvere rapidamente i problemi. Per mantenere i dati e i dispositivi al sicuro, Dameware utilizza la crittografia e l’autenticazione a più fattori. Le funzionalità di helpdesk e la reportistica completa di Dameware semplificano e velocizzano il supporto remoto.
Casi d’uso
- Accesso remoto:
L’accesso remoto personalizzabile permette all’IT di accedere da remoto: Dameware Remote Everywhere consente ai tecnici di accedere a dispositivi remoti all’interno e all’esterno di una rete per diagnosticare i problemi ed eseguire dei comandi per risolverli. - Monitoraggio degli endpoint:
I tecnici possono visualizzare in tempo reale e nello storico l’integrità del dispositivo e i dettagli della sessione, in modo da poter risolvere eventuali problemi. - Assistenza remota:
Gli utenti possono semplificare il loro lavoro di assistenza remota utilizzando le funzioni dell’helpdesk di Dameware, come il trasferimento di file, la condivisione dello schermo e un sistema di ticketing integrato.
Punti deboli
- Tariffe:
La tariffa per tecnico è costosa per gli utenti rispetto alle funzionalità fornite da Dameware. - Problemi di connessione remota:
I conflitti DNS possono indurre i tecnici a collegarsi al dispositivo sbagliato. - Problemi di grafica:
La risoluzione dello schermo è spesso insufficiente quando si utilizzano le funzioni di accesso remoto, rendendo difficile per i tecnici risolvere in modo efficace i problemi dei dispositivi.
NinjaOne
Why your peers choose us over Kaseya VSA and SolarWinds Dameware
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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