Kaseya VSA vs SureMDM

NinjaOne

Ratings

Kaseya VSA

SureMDM

Overall

4.0

4.7

4.8

Meets Requirements

8.3

190 responses

40 responses

9.2

905 responses

Ease of Use

7.5

193 responses

8.8

42 responses

9.3

912 responses

Ease of Setup

6.8

154 responses

8.6

37 responses

9.4

804 responses

Ease of Admin

7.6

158 responses

36 responses

9.5

80 responses

Quality of Support

179 responses

8.9

40 responses

9.4

876 responses

Ease of Doing Business with

7.3

153 responses

8.9

37 responses

9.6

808 responses

Product Direction (% positive)

6.9

190 responses

9.7

40 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity.
Patch deployment:
Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless.
Automation:
Technicians can create their own scripts or access a script library.

Shortcomings

Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support.
Missing features:
Some G2 users have said that Kaseya does not offer many out-of-the-box features.
Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

SureMDM

Product Summary

SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.

Use Cases

Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices.
Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues.
Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need

Shortcomings

Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll.
Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platforms features and configurations.
Long device tracking intervals:
SureMDMs mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.

NinjaOne

Why your peers choose us over Kaseya VSA and SureMDM

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Kaseya VSA vs SureMDM

Ratings

Kaseya VSA

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Kaseya VSA

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Kaseya VSA and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Kaseya VSA

SureMDM

Resources

Company

Contact Info

Kaseya VSA vs SureMDM

Ratings

Kaseya VSA

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Kaseya VSA

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Kaseya VSA and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Kaseya VSA

SureMDM

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