LogMeIn vs SuperOps

NinjaOne

Ratings

LogMeIn

SuperOps

Overall

4.6

4.8

Meets Requirements

9.4

132 responses

8.9

107 responses

9.2

905 responses

Ease of Use

9.3

132 responses

9.1

109 responses

9.3

912 responses

Ease of Setup

9.4

68 responses

9.1

94 responses

9.4

804 responses

Ease of Admin

9.1

68 responses

94 responses

9.5

80 responses

Quality of Support

116 responses

9.6

106 responses

9.4

876 responses

Ease of Doing Business with

9.1

65 responses

9.4

94 responses

9.6

808 responses

Product Direction (% positive)

8.4

123 responses

9.9

107 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.

SuperOps

Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Shortcomings

Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy.
Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.

NinjaOne

Why your peers choose us over LogMeIn and SuperOps

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

Watch a Demo of the #1 IT Management Software on G2

First and last name*(Required)

Business email*(Required)

This field is hidden when viewing the form

First Name

This field is hidden when viewing the form

Last Name

Phone number*(Required)

Country*(Required)

Company name*(Required)

This field is hidden when viewing the form

I work in...

This field is hidden when viewing the form

UTM Source

This field is hidden when viewing the form

UTM Medium

This field is hidden when viewing the form

UTM Campaign

This field is hidden when viewing the form

UTM Content

This field is hidden when viewing the form

UTM Term

This field is hidden when viewing the form

UTM Matchtype

This field is hidden when viewing the form

UTM Device

This field is hidden when viewing the form

UTM Adposition

This field is hidden when viewing the form

GA Client ID

This field is hidden when viewing the form

GA Content

This field is hidden when viewing the form

GA Medium

This field is hidden when viewing the form

GA Source

This field is hidden when viewing the form

GA Term

This field is hidden when viewing the form

Attribution

This field is hidden when viewing the form

gclid

This field is hidden when viewing the form

Path (cPage)

This field is hidden when viewing the form

Form Handler

This field is hidden when viewing the form

Redirect Page

This field is hidden when viewing the form

Form ID

This field is hidden when viewing the form

Language

This field is hidden when viewing the form

GeoIP Continent

This field is hidden when viewing the form

GeoIP Country

This field is hidden when viewing the form

GeoIP Country Code

This field is hidden when viewing the form

GeoIP State

This field is hidden when viewing the form

Referring URL

This field is hidden when viewing the form

Company Phone

This field is hidden when viewing the form

Mobile Phone

This field is hidden when viewing the form

Industry

This field is hidden when viewing the form

Employees

This field is hidden when viewing the form

Street

This field is hidden when viewing the form

City

This field is hidden when viewing the form

Zip Code

This field is hidden when viewing the form

LinkedIn URL

This field is hidden when viewing the form

partnerstack_partner_id

This field is hidden when viewing the form

referral_code

Name

This field is for validation purposes and should be left unchanged.

Related resources

LogMeIn

SuperOps

Watch Demo×

See NinjaOne in action!

Full Name(Required)

Business Email(Required)

This field is hidden when viewing the form

First Name

This field is hidden when viewing the form

Last Name

Phone Number(Required)

Country(Required)

Company Name(Required)

This field is hidden when viewing the form

I work in...

This field is hidden when viewing the form

UTM Source

This field is hidden when viewing the form

UTM Medium

This field is hidden when viewing the form

UTM Campaign

This field is hidden when viewing the form

UTM Content

This field is hidden when viewing the form

UTM Term

This field is hidden when viewing the form

UTM Matchtype

This field is hidden when viewing the form

UTM Device

This field is hidden when viewing the form

UTM Adposition

This field is hidden when viewing the form

GA Client ID

This field is hidden when viewing the form

GA Content

This field is hidden when viewing the form

GA Medium

This field is hidden when viewing the form

GA Source

This field is hidden when viewing the form

GA Term

This field is hidden when viewing the form

Attribution

This field is hidden when viewing the form

gclid

This field is hidden when viewing the form

Path (cPage)

This field is hidden when viewing the form

Form Handler

This field is hidden when viewing the form

Redirect Page

This field is hidden when viewing the form

Form ID

This field is hidden when viewing the form

Language

This field is hidden when viewing the form

GeoIP Continent

This field is hidden when viewing the form

GeoIP Country

This field is hidden when viewing the form

GeoIP Country Code

This field is hidden when viewing the form

GeoIP State

This field is hidden when viewing the form

Referring URL

This field is hidden when viewing the form

Company Phone

This field is hidden when viewing the form

Mobile Phone

This field is hidden when viewing the form

Industry

This field is hidden when viewing the form

Employees

This field is hidden when viewing the form

Street

This field is hidden when viewing the form

City

This field is hidden when viewing the form

Zip Code

This field is hidden when viewing the form

LinkedIn URL

This field is hidden when viewing the form

partnerstack_partner_id

Comments

This field is for validation purposes and should be left unchanged.

By submitting this form, I accept NinjaOne's privacy policy.

LogMeIn vs SuperOps

Ratings

LogMeIn

SuperOps

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

LogMeIn

Product Summary

Use Cases

Shortcomings

SuperOps

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over LogMeIn and SuperOps

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

LogMeIn

SuperOps

Resources

Company

Contact Info

LogMeIn vs SuperOps

Ratings

LogMeIn

SuperOps

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

LogMeIn

Product Summary

Use Cases

Shortcomings

SuperOps

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over LogMeIn and SuperOps

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

LogMeIn

SuperOps

Start your 14-day trial