Ratings
LogMeIn
SyncroMSP
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
LogMeIn
Product Summary
LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.
Use Cases
- Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure. - IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing. - IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.
Shortcomings
- Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford. - MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues. - Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.
SyncroMSP
Product Summary
Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.
Use Cases
- PSA:
SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows. - Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems. - Patch management:
SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.
Shortcomings
- User interface:
SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience. - Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully. - Mobile issues:
Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.
NinjaOne
Why your peers choose us over LogMeIn and SyncroMSP
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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