N-able N-central vs SureMDM

NinjaOne

Ratings

N-able N-central

SureMDM

Overall

4.3

4.7

4.8

Meets Requirements

8.4

89 responses

40 responses

9.2

905 responses

Ease of Use

7.6

89 responses

8.8

42 responses

9.3

912 responses

Ease of Setup

7.1

77 responses

8.6

37 responses

9.4

804 responses

Ease of Admin

7.6

80 responses

36 responses

9.5

80 responses

Quality of Support

7.7

86 responses

8.9

40 responses

9.4

876 responses

Ease of Doing Business with

8.3

76 responses

8.9

37 responses

9.6

808 responses

Product Direction (% positive)

82 responses

9.7

40 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

N-able N-central

Product Summary

N-central is an IT management solution by N-able that allows organizations to manage, monitor, and secure their endpoints. N-central provides RMM, patch management, data backup, and IT automation features that enable IT professionals to streamline processes and gain control over their entire IT infrastructures. From the N-central platform, users can integrate their PSA solutions in order to manage both their businesses and IT environments.

Use Cases

RMM:
With RMM, IT teams can monitor, manage, and secure their remote or on-premise IT infrastructures.
Patch management:
N-central patch management helps IT teams secure and update their endpoint devices.
IT automation:
Using IT automation features, MSPs and IT professionals can automate tasks to streamline workflows.
Remote access:
With remote access, IT teams can provide IT support for all devices regardless of their locations.

Shortcomings

Steep learning curve:
N-Central’s interface can be complex, making it more challenging and resource-intensive for new users to utilize the platform’s capabilities fully.
Customer support issues:
Customer support sometimes points users to pre-made guides and issues canned responses rather than working with the users to solve their technical issues.
IT automation challenges:
IT automation setup on the platform is challenging and time-consuming.

SureMDM

Product Summary

SureMDM is a Unified Endpoint Management (UEM) solution by 42Gears that provides IT teams with control over their organizations mobile, traditional and IoT endpoint devices. It features IT operation tools such as reporting and automation to improve productivity.

Use Cases

Mobile device management (MDM):
SureMDM allows users to enroll, provision, deploy, manage, and retire mobile endpoint devices.
Remote access:
SureMDM features built-in remote access, which allows users to remotely connect to devices to diagnose and troubleshoot issues.
Automation:
SureMDM utilizes automation to handle repetitive tasks, reducing the need

Shortcomings

Device enrollment issues:
The enrollment process is complex and can be time-consuming, as users have reported that devices often fail to enroll.
Steep learning curve:
Reviewers have said that they need more training and resources to better understand the platforms features and configurations.
Long device tracking intervals:
SureMDMs mobile device tracking only updates every ten minutes. Faster speeds are locked behind higher subscription tiers.

NinjaOne

Why your peers choose us over N-able N-central and SureMDM

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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N-able N-central vs SureMDM

Ratings

N-able N-central

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

N-able N-central

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over N-able N-central and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

N-able N-central

SureMDM

Resources

Company

Contact Info

N-able N-central vs SureMDM

Ratings

N-able N-central

SureMDM

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

N-able N-central

Product Summary

Use Cases

Shortcomings

SureMDM

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over N-able N-central and SureMDM

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

N-able N-central

SureMDM

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