Sophos Mobile vs SyncroMSP

NinjaOne

Ratings

Sophos Mobile

SyncroMSP

Overall

4.3

4.5

4.8

Meets Requirements

17 responses

8.7

92 responses

9.2

905 responses

Ease of Use

18 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

8.9

6 responses

73 responses

9.4

804 responses

Ease of Admin

9.7

6 responses

8.9

76 responses

9.5

80 responses

Quality of Support

8.8

17 responses

73 responses

9.4

876 responses

Ease of Doing Business with

8.3

5 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

6.8

18 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Sophos Mobile

Product Summary

Sophos Mobile is a Unified Endpoint Management (UEM) solution that enables IT teams to manage mobile and traditional devices. Sophos Mobile allows IT teams to monitor and secure their iOS, Android, Windows, and macOS endpoint devices. With Sophos Mobile, users can manage their devices on-premise or remotely via its cloud-based version.

Use Cases

Mobile device management (MDM):
Sophos Mobile allows technicians to keep track of corporate-issued and BYOD mobile devices while protecting them from vulnerabilities and threats.
Application management:
Users can deploy, restrict, remove, and update software for their mobile fleet.
Reporting:
Sophos Mobile can generate customizable reports to provide insight into the status, performance, and security of their mobile devices.

Shortcomings

Customer support:
Reviews have said Sophos’ customer support response times could use improvement.
Setup time:
Users have said that the initial deployment and enrollment of all the devices in an organization can take a long time, especially for larger enterprises.
Complex configurations:
Sophos Mobile’s configurations can be challenging and time-consuming.

SyncroMSP

Riepilogo del prodotto

Progettata principalmente per i fornitori di servizi gestiti (MSP), SyncroMSP è una piattaforma software che consolida le soluzioni integrali per gli MSP in crescita. Grazie agli strumenti integrati di RMM, PSA e accesso remoto, le organizzazioni possono monitorare, gestire e automatizzare le operazioni front-end e back-end. SyncroMSP può anche integrarsi con i più diffusi strumenti aziendali per MSP.

Casi d’uso

PSA:
SyncroMSP consente agli utenti di affrontare le problematiche legate al cliente, come i flussi di lavoro personalizzati dell’helpdesk.
Gestione remota:
Gli utenti possono monitorare i dispositivi endpoint da un unico hub e porre rimedio a qualsiasi problema rilevato.
Patch management:
SyncroMSP rileva i dispositivi a cui mancano le patch e distribuisce gli aggiornamenti del sistema operativo e delle applicazioni di terze parti. Gli utenti possono programmare le patch e utilizzare il motore di script e la libreria di script per automatizzare gli aggiornamenti.

Punti deboli

Interfaccia utente:
SyncroMSP dispone di una dashboard che potrebbe richiedere alcuni miglioramenti in termini di personalizzazione per una migliore esperienza utente.
Assistenza clienti:
Alcuni utenti hanno dichiarato che l’assistenza fornisce spesso risposte generiche e potrebbe impiegare giorni o settimane per risolvere completamente un ticket.
Problemi dell’applicazione mobile:
Gli utenti hanno segnalato che l’applicazione mobile di SyncroMSP non funziona adeguatamente, rendendo difficile l’utilizzo della piattaforma da parte dei tecnici dell’assistenza sul campo.

NinjaOne

Why your peers choose us over Sophos Mobile and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Sophos Mobile vs SyncroMSP

Ratings

Sophos Mobile

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Sophos Mobile

Product Summary

Use Cases

Shortcomings

SyncroMSP

Riepilogo del prodotto

Casi d’uso

Punti deboli

NinjaOne

Why your peers choose us over Sophos Mobile and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Sophos Mobile

SyncroMSP

Resources

Company

Contact Info

Sophos Mobile vs SyncroMSP

Ratings

Sophos Mobile

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Sophos Mobile

Product Summary

Use Cases

Shortcomings

SyncroMSP

Riepilogo del prodotto

Casi d’uso

Punti deboli

NinjaOne

Why your peers choose us over Sophos Mobile and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Sophos Mobile

SyncroMSP

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