SyncroMSP vs SysAid

NinjaOne

Ratings

SyncroMSP

SysAid

Overall

4.5

4.8

Meets Requirements

8.7

92 responses

8.9

523 responses

9.2

905 responses

Ease of Use

8.9

93 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

73 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

8.9

76 responses

8.7

463 responses

9.5

80 responses

Quality of Support

73 responses

518 responses

9.4

876 responses

Ease of Doing Business with

8.3

91 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

8.8

86 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

PSA:
SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems.
Patch management:
SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

User interface:
SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
Mobile issues:
Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over SyncroMSP and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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SyncroMSP vs SysAid

Ratings

SyncroMSP

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SyncroMSP

Product Summary

Use Cases

Shortcomings

SysAid

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over SyncroMSP and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SyncroMSP

SysAid

Resources

Company

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