Ratings
SysAid
Syxsense
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
SysAid
Product Summary
SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.
Use Cases
- IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks. - Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets. - Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.
Shortcomings
- Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams. - User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience. - Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.
Syxsense
Product Summary
Syxsense offers endpoint and vulnerability management in a single dashboard, providing visibility and control for IT teams of all sizes. It leverages automation to streamline IT and security operations and allow your IT team to focus on more strategic projects.
Use Cases
- Unified management:
Syxsense allows you to monitor and manage your Windows, macOS, and Linux endpoint devices in a single console. - Patch management:
All Syxsense products help keep your IT network healthy with automated patch management. - Endpoint task automation:
Its products leverage automation to free your IT technicians from tedious, repetitive tasks.
Shortcomings
- Complex UI:
Syxsense may be better suited for more experienced IT pros who can take the time to learn about each feature. - Unreliable updates:
Syxsense updates can occasionally create performance issues, causing its software to crash or error randomly. - Sluggish remote access:
Syxsense could improve its remote access tools to make the user experience more seamless.
NinjaOne
Why your peers choose us over SysAid and Syxsense
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
Watch a Demo of the #1 IT Management Software on G2
